Returns Policy

Last updated: 10 October 2026

Changing your mind

You may cancel an online order and return the goods within 7 days of receiving them, without giving a reason. This is the minimum period South African law gives online buyers.

To be accepted, items must be unopened, unused and in their original packaging.

  • Return costs: you pay for the return delivery.
  • Refund: once we receive and check the item, we refund the amount you paid for the goods to your original payment method, within 30 days of your cancellation.

How to return something

  1. Email sales@twiggo.co.za with your order number and the item you want to return.
  2. We will confirm and tell you where to send it.
  3. Pack the item securely in its original packaging. We recommend using a tracked courier service, as you are responsible for the item until it reaches us.

Faulty or damaged items

If an item arrives damaged or turns out to be faulty, contact us as soon as possible with your order number and photos. Under the Consumer Protection Act you are entitled to have it repaired, replaced or refunded. For faulty or damaged goods we cover the return costs.

What we cannot accept

  • Items that have been opened, used or installed, unless they are faulty.
  • The TwigGo Sauna App, which is a digital product. If it does not work, contact us and we will help or arrange a refund.

Contact

Email sales@twiggo.co.za or call +27 61 583 5635.